Kingswell washing machine warranty

文章大意

一位女士致电Kingswell洗衣机客服，报修使用约九个月、仍在两年保修期内的洗衣机。她提供保修卡编号、现住址与邮编，描述洗衣机突然漏水、警报响起、木地板被泡，并说明自己直接关机止水。

题目与答案

1. Policy details

   Name: Judie Smith

   Reference number: 1_____

   答案：CWX576884

   原文定位：There's a reference number. It should be in the top right-hand corner of the warranty card we gave you;Let me have a look. Oh, here it is. It's CWX576884

2. The woman`s house is opposite the 10_____ .

   答案：post office

   原文定位：It's near the Central Market, just across from the post office

3. Time of purchase 2_____ ago

   答案：9 months

   原文定位：Oh, sure. I remember I bought it last summer, so it was about 9 months ago

4. Current address: 120, 3_____, Oxford

   答案：Middle Street

   原文定位：It's a 120 Middle Street, Oxford

5. Postcode: 4_____

   答案：GO194KE

   原文定位：And the postcode;It's GO194KE

6. Problems

   The floor was wet because of the 5_____ .

   答案：leaking

   原文定位：I found it was leaking. The water had soaked the entire floor

7. The washing machine was out of control and the woman 6_____ immediately.

   答案：switched off

   原文定位：the washing machine was totally out of control;so I just switched off the machine straight away

8. The floor is made of 7_____ .

   答案：wood

   原文定位：As it is made of wood rather than marble

9. Arrangement for the repair work

   -ask a 8_____ to repair the washing machine

   答案：client engineer

   原文定位：Later, we'll send a client engineer to your house to fix it

   同义替换：「repair」↔「fix」

10. The repairman is a available 9_____ .

    答案：next Tuesday

    原文定位：The earliest day we can arrange for you is next Tuesday

    同义替换：「available」↔「arrange」