How jobs might change in the future

文章大意

雅思听力Part3中，商科学生Emma和Nick为题为“未来工作可能如何变化”的演讲做准备。他们讨论了客服中心取消脚本化问答、Jerry Kaplan认为机器难以替代需要共情的医生、文章《人类云》中远程合同工现象，以及雇主用摄像头和软件监控员工带来的隐私问题。

题目与答案

1. 21 What do the students find surprising about the way that complaints were dealt with at the call centre?
   • the way that customers responded to it
   • the employee's lack of enthusiasm for it
   • the kind of questions employees were obliged to ask

   答案：the way that customers responded to it

   原文定位：But apparently it worked. Customers were happier with the new methods;Really? That's certainly not the result you'd expect. We'll definitely have to use that example

   同义替换：「find surprising」↔「That's certainly not the result you'd expect」

2. 22 What does Emma say about the report by Jerry Kaplan?
   • It shows how machines will respond to human needs
   • It emphasis the variety of roles that machines will have
   • It explains the limitations of machines

   答案：It explains the limitations of machines

   原文定位：He argues there'll be plenty of jobs not suitable for machines. Like, a machine might be able to diagnose your disease, but patients will always want to talk face-to-face with their doctor. I suppose it's something to do with the fact that a human can empathize, but a machine can't

   同义替换：「limitations of machines」↔「jobs not suitable for machines」

3. 23 What is Nick's reaction to the article The Human Cloud?
   • He agrees that companies should focus on making savings
   • He supports the concept of greater flexibility for employees
   • He approves of businesses spending more on recruiting experts

   答案：He supports the concept of greater flexibility for employees

   原文定位：On the other hand, I love the idea of working from home and at a time that suits

   同义替换：「greater flexibility for employees」↔「working from home and at a time that suits」

4. 24 What do the students agree about the use of technology to collect information about employees?
   • Cameras are an effective means of maintaining security
   • Sometimes productivity is more important than individual privacy
   • Employees may object to certain types of monitoring

   答案：Employees may object to certain types of monitoring

   原文定位：Did you read how some companies are tracking the health of their employees? Surely workers won't accept that. Yes, I'd be very surprised if this became common. Too many employees would refuse

   同义替换：「monitoring」↔「tracking」，「may object」↔「would refuse」

5. Introduction
   • at which point of the presentation it should come
   • whether it should be removed completely
   • whether it is clear enough
   • if it needs to be completely re-written
   • if visuals will help or not
   • if the information needs to be checked

   答案：which of them will present it

   原文定位：Well, we've sorted out the content. Your editing has helped. But don't you think you ought to deliver it rather than me? It's mainly your work

6. Researcher profiles
   • at which point of the presentation it should come
   • whether it should be removed completely
   • whether it is clear enough
   • if it needs to be completely re-written
   • if visuals will help or not
   • if the information needs to be checked

   答案：whether it should be removed completely

   原文定位：I doubt we'll have time to look at them properly during the presentation. I reckon we should just attach that bit to the written report we're giving to the tutor. So cut it

7. Section on automation
   • at which point of the presentation it should come
   • whether it should be removed completely
   • whether it is clear enough
   • if it needs to be completely re-written
   • if visuals will help or not
   • if the information needs to be checked

   答案：if it needs to be completely re-written

   原文定位：I'm thinking I haven't really given equal attention to the pros and cons. I should start again

8. Section on workplace structure
   • at which point of the presentation it should come
   • whether it should be removed completely
   • whether it is clear enough
   • if it needs to be completely re-written
   • if visuals will help or not
   • if the information needs to be checked

   答案：which further examples should be included

   原文定位：We're only using one particular company as a case study. We need to source some other situations as supporting material;So perhaps we could both do a search and compare notes;And choose the most interesting cases

9. Section on tracking technology
   • at which point of the presentation it should come
   • whether it should be removed completely
   • whether it is clear enough
   • if it needs to be completely re-written
   • if visuals will help or not
   • if the information needs to be checked

   答案：if visuals will help or not

   原文定位：It would definitely benefit from some photos;Hang on. There's no point using images just for decoration. We need to think about whether they'd serve any real purpose

   同义替换：「visuals」↔「images」

10. Interview with company manager
    • at which point of the presentation it should come
    • whether it should be removed completely
    • whether it is clear enough
    • if it needs to be completely re-written
    • if visuals will help or not
    • if the information needs to be checked

    答案：if the information needs to be checked

    原文定位：But I just want to be sure we wrote everything down accurately. I wouldn't like to misrepresent her views. Maybe I should type up that section and send it to her so she can confirm whether or not it's correct