Complaint to the airport

文章大意

雅思听力Part1中，男士Jack Dawson致电机场投诉部门，投诉最近乘坐的一次航班。他先提供姓名、地址、邮编和电话等个人信息，随后说明投诉原因，包括付费选额外腿部空间等舒适措施未得到保障。

题目与答案

1. Example Answer

   Name: Jack Dawson

   Address: 1_____ Road, Exeter

   答案：33 Hillcrest

   原文定位：It's 33 Hillcrest Road. That's H-I-L-L-C-R-E-S-T

2. The flight company also offers the man a 10_____ worth £20.

   答案：phone card

   原文定位：Please accept a phone card which has a credit of twenty pounds

   同义替换：「offers」↔「accept」

3. Postcode: 2_____

   答案：AL698GQ

   原文定位：And what is the postcode of the residence;It's AL698GQ

4. Telephone: work: 3_____

   home: 798662

   答案：754688

   原文定位：The number at my office is 754688

5. 4 What aspect of the flight does the man complain about?
   • punctuality
   • legroom
   • temperature

   答案：temperature

   原文定位：The air conditioning on the plane was broken, so I spent the entire flight in discomfort as it was too hot and the air was stuffy

6. 5 What does the man think about the food served during the flight?
   • It is not enough to eat
   • It is expensive
   • It has a bad taste

   答案：It is not enough to eat

   原文定位：I thought that it was inexpensive and quite delicious. However, I was still very hungry afterwards as it was a very small portion and more of a snack. Providing a snack for lunch is not reasonable

   同义替换：「not enough to eat」↔「still hungry」

7. 6 What does the man think of the service of the staff?
   • satisfied
   • long wait
   • bad attitude

   答案：long wait

   原文定位：Each time I pressed the button to request service, it took a long time for a staff member to arrive

   同义替换：「long wait」↔「took a long time for a staff member to arrive」

8. The man felt satisfied with 7_____ because it was quick.

   答案：security

   原文定位：The process of moving through security was very quick and helped to make my travel experience stress-free

   同义替换：「process」↔「moving through」

9. During the flight, 8_____ facilities helped him distract from other poor quality of the service.

   答案：entertainment

   原文定位：Luckily, the entertainment facilities were very good, so I was able to distract myself

10. As a gift, a 20% discount on the 9_____ fees will be offered.

    答案：hotel

    原文定位：We would like to offer you some gifts as a goodwill gesture with a twenty percent discount on the cost of your hotel stay

    同义替换：「fees」↔「cost」