雅思听力真题（Part 2）
Hollies超市新员工入职培训
本篇也叫：超市新员工培训、Hollies超市、超市入职听力、Hollies supermarket、超市工作职责、新员工上岗须知
Part 2 · 考频：中频
本篇为雅思听力真题（Part 2）《Starting work at Hollies supermarket》，共 10 题，页面提供完整题目、答案与解析，并支持在线机考模式免费练习。本页同时提供 Markdown 版本 供 AI 助手与搜索引擎直接读取。
听力Part2中，Hollies超市主管向新员工介绍工作安排：需轮班含周末及早晚班，职责有卸货、理货、收银、清洁、补货和帮顾客找商品；强调微笑、闲聊、保持冷静等服务态度，并说明可请主管处理顾客投诉。
答案：be flexible in terms of their availability.
原文定位：We're open Monday through Sunday, so you'll need to be able to work weekends as well as irregular weekday shifts. These sometimes start at five AM or finish at eleven PM
同义替换：「have to」↔「need to be able to」，「flexible in terms of their availability」↔「work weekends as well as irregular weekday shifts」
答案：decide for themselves what needs doing.
原文定位：When the store is very busy, you'll also have to assess changing priorities. For example, if there's a queue at the tills, you'll jump on a spare one to help. If you notice something's been spilt and the surface is a little bit wet, you'll get a mop to clean it up. No need to check with the manager first
同义替换：「must」↔「have to」，「decide for themselves what needs doing」↔「assess changing priorities」
答案：improves work effectiveness.
原文定位：This increases efficiency and gives a good impression to customers
同义替换：「improves work effectiveness」↔「increases efficiency」
答案：reports an employee to the manager.
原文定位：Occasionally, when working tills, you'll find yourself waiting for someone to extract their wallet from the bottom of a cluttered bag while a long queue of annoyed customers builds up. You have to make sure, however hard it might be, that you remain composed
同义替换：「stay calm」↔「remain composed」，「essential」↔「have to make sure」，「delays」↔「waiting for」
答案：A
原文定位：We’ll start with the staff entrance. Today, you came in through the customer entrance, clearly marked on the bottom of your plan. But in future, you'll enter through the door in the top left-hand corner of the diagram. Please don't confuse this with the emergency exits in the top right-hand corner and bottom left
同义替换：「Staff entrance」↔「the door for staff」，「」↔「customer entrance」，「」↔「emergency exits」
答案：D
原文定位：Regarding the manager's office, some of you may have attended interviews here when it was next to the newspaper and magazine sales area. However, it’s recently been moved and is now the circular space marked on the right of your plans. When the manager’s not on the shop floor, that’s where you’ll find her
同义替换：「」↔「manager's office」，「」↔「circular space」
答案：B
原文定位：The storage and unpacking area, you may be asked to help out here, both before and after opening hours. This is represented by the largest of the four rectangles in the top section of the plan. It tends to get very busy there at times, so please be careful on entering and leaving this area
同义替换：「」↔「storage and unpacking area」，「」↔「the largest of the four rectangles」，「」↔「top section of the plan」
答案：E
原文定位：There’s a kitchen on site where food and drinks are prepared for customers. It has specialist staff, but some of you may have to fill in occasionally. On the plan, it’s shown by the triangular shape to the left of the tinned goods aisle
同义替换：「」↔「kitchen」，「」↔「triangular shape」，「Kitchen」↔「food and drinks are prepared」
答案：G
原文定位：Cleaning equipment is stored in a cupboard. It’s the smaller of the two squares marked near the vegetable and fruit section and can come in very handy. You’d be surprised how often we have to mop up squashed tomatoes or grapes
同义替换：「」↔「Cleaning equipment」，「」↔「cupboard」，「」↔「near the vegetable and fruit section」
答案：C
原文定位：Finally, you’ll be pleased to know there’s a separate staff relaxation area. This is at the top of your plan between the frozen goods section and the exit. As well as comfortable chairs, there’s also a microwave for heating up snacks and a drinks dispenser
同义替换：「」↔「staff relaxation area」，「」↔「at the top of your plan」，「」↔「comfortable chairs」