Surveys and reform in hospital

文章大意

本文是雅思听力Part4，讲一项关于医院服务的问卷调查及医院改革计划。调查询问200名当地居民选择医院时看重什么，结果发现交通便利比距离更重要，医院清洁度是半数人关注的重点，患者还希望提前获得治疗信息。医院计划未来一年改进网站、奖励员工、评估访客意见并改善管理层与员工沟通。

题目与答案

1. Major factors for people to consider when they choose a hospital

   First: 31_____ is convenient

   答案：transport

   原文定位：For instance, people felt it was really important, not the distance the hospital was from their homes, but how easy it was to get transport there

   同义替换：「convenient」↔「easy」

2. Second: Some people consider the building should be modern, while more people agree that the hospital building should be 32_____

   答案：clean

   原文定位：How modern and safe the hospital building was, was something that some people were concerned about, but this wasn't quoted often enough to make it significant. How clean it was, however, certainly was

3. Hospitals should provide 33_____ to patients prior to treatment.

   答案：information

   原文定位：People also said it was important for them to know that a member of the hospital staff would be prepared to give them information they needed about their treatment before they had it too

   同义替换：「provide」↔「give」，「prior to」↔「before」

4. Future plan for hospitals

   To build up new web pages for doctors and 34_____

   答案：medical staff

   原文定位：I interviewed two key hospital management staff, and they said that there is a plan to add to the existing hospital website to advise doctors who practice in the area as well as on-site staff of changes and developments in hospital services

   同义替换：「build up」↔「add to」，「and」↔「as well as」

5. To award staff with effective 35_____

   答案：bonus

   原文定位：It hasn't been decided yet what form this will take, but it's likely to be a bonus of some kind, I think

6. To set up an opinion scheme help 36_____ assess the hospital

   答案：visitors

   原文定位：Another idea that the hospital management want to introduce is to find a way to assess the views of visitors to the hospital, people coming in to see their friends or relatives who are patients there

7. To improve 37_____ from all levels

   答案：communication

   原文定位：So in theory, at least, the hospital is listening, and the hospital will be looking at how good the communication is between managers and staff, and in turn, that between staff and patients

8. A new unit will be built soon

   To help patients who have 38_____

   答案：sleep disturbance

   原文定位：At the moment, people have to travel to another hospital that's sixty miles away for treatment of illnesses associated with interrupted sleep

   同义替换：「disturbance」↔「interrupted」，「have」↔「associated with」

9. And to help those who want to do 39_____

   答案：plastic surgery

   原文定位：I'd also suggest investigating the possibility of funding a new plastic surgery unit because that's another service that patients cannot receive locally

10. Improvement suggestions

    The hospital has much equipment, the 40_____ and appointment system for the surgery should be improved.

    答案：planning

    原文定位：If better planning was implemented, these and other facilities could be in use twenty-four hours a day

    同义替换：「equipment」↔「facilities」