Incident report

文章大意

一位叫Anna Lumley的女士致电Clifton Antiques古董店投诉部门，反映她2月20日下单、27日应送达的一批物品只到了一半，担心其余货物在运输中丢失。客服记录她的姓名、手机号和送货地址，并在系统中查询包裹，核对缺货情况。

题目与答案

1. Example Name: Anna Lumley

   Telephone: 1_____

   答案：0778768345

   原文定位：My mobile phone number is 0778768345

2. - four 10_____ were broken

   答案：plates

   原文定位：some plates had smashed. Four, actually

   同义替换：「broken」↔「smashed」

3. Date of arrival: 2_____

   答案：27 February

   原文定位：I ordered a large number of items from you last week on the 20th of February and was expecting them to be delivered on the 27th

   同义替换：「arrival」↔「delivered」

4. Address: 235, 3_____ Road, East-sea

   答案：Akendale

   原文定位：I arranged for the parcel to be delivered from your warehouse on Ardale Road to my work address at 235 Akendale Road

5. The total value of insurance: $ 4_____

   答案：34500

   原文定位：They cost me 34500 dollars

6. Missing items: - lamps and chairs (not expensive)

   - furniture and 5_____

   答案：books

   原文定位：However, there was a large item of antique furniture and a bag full of first edition books

7. - a rocking horse, some 6_____ and fruit bowls

   答案：paintings

   原文定位：I also purchased a Victorian rocking horse for my daughter, some large oil paintings originating from the Edwardian period, and a few decorative fruit bowls

8. Items ordered: - a clock

   - a 7_____

   答案：mirror

   原文定位：There was a gold clock and a golden framed vintage mirror

9. Damaged items: - the 8_____ needs to be replaced

   答案：desk

   原文定位：A drawer is missing from the antique mahogany desk;I don't think it can be repaired. I will need a new one

10. - a 9_____ of one of the dining chairs is split

    答案：leg

    原文定位：one of the legs has completely split down the middle