The British library

文章大意

讲座以伦敦大英图书馆为范例，讨论科技变革如何影响现代图书馆服务。该馆采用面向市场的策略，将用户分为研究者、企业、信息行业、学习者和公众五类，通过满意度调查、焦点小组和在线问卷了解需求，并实现文献两小时内电子送达，同时面临资源相关性与可及性的挑战。

题目与答案

1. The British Library

   Introduction of new approach

   Library users can be subdivided into

   · researchers

   · businesses

   · the 31_____

   · learners

   · the general public

   答案：information sector

   原文定位：it's done that by identifying firstly its customer groups, researchers, businesses, the information sector, learners like you, and the general public

   同义替换：「users」↔「customer」

2. Ways of gathering feedback

   · asking visitors about services and resources

   · organising focus groups from a range of organisations

   · surveying on-line customers to measure their 32_____ with document service

   答案：satisfaction

   原文定位：Thirdly, it carries out regular satisfaction surveys among customers who order documents from the library online

   同义替换：「measure」↔「surveys」

3. Present services

   · 1,000,000 documents now available through email

   · documents reach user within 33_____

   答案：two hours

   原文定位：With the new systems in place at the library, once a document is ordered, it takes less than two hours for it to be delivered to a user's desktop

   同义替换：「reach」↔「be delivered to」，「within」↔「takes less than」

4. Problems

   · main problem is the 34_____ of material

   答案：collection

   原文定位：But there are problems with providing this kind of electronic resource. The collection of material is the prime concern

   同义替换：「main problem」↔「prime concern」

5. (library will create a 35_____ for material)

   答案：digital store

   原文定位：To achieve this, they're planning to build a digital store that will take a whole range of material

   同义替换：「create」↔「build」

6. · additional issue:long-term 36_____ of material

   答案：preservation

   原文定位：Another concern is how to ensure the preservation of material for decades, even centuries to come, and there are no off-the-shelf solutions

   同义替换：「additional issue」↔「Another concern」，「long-term」↔「for decades, even centuries to come」

7. New system should include

   · the basic content

   · any 37_____

   · any links to related material

   答案：attachments

   原文定位：Once you've got the basic content that users need, you need to think about adding attachments and creating links for users to access further related material

8. Human resource issues

   Libraries need to

   · set up skills programmes of existing staff

   · recruit new staff, e.g. experts with skills in 38_____ who can identify key users

   答案：marketing

   原文定位：There'll obviously be a need to recruit staff, too. There'll be new job titles and new areas of expertise needed. People with good marketing skills, for example, to target key customer groups as effectively as possible

   同义替换：「experts」↔「People」，「identify key users」↔「target key customer groups」

9. The three stages for accessing information will continue to be

   · 39_____

   · acquisition

   · identification

   答案：selection

   原文定位：That's selection and acquisition of the resource from the mass that is available, then identification of the information needed

   同义替换：「accessing」↔「used to find」

10. A “Library Science” student might study

    · information technology

    · computer science

    · 40_____

    · sociology

    答案：literature

    原文定位：You'd need to develop skills in IT and computer science as well as the more traditional literature and sociology